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606 Pinetree Drive | New Bern, NC 28562 | 252.288.4045
In-person and Online
Where are you located?
Where are you located?
You want to "GO" to therapy in an office. A place that is separate from the rest of your life. Our office is located at 606 Pinetree Drive in New Bern. A comfortable office to unload the stuff that has been weighing you down. Click here for directions.
You want to "GO" to therapy in an office. A place that is separate from the rest of your life. Our office is located at 606 Pinetree Drive in New Bern. A comfortable office to unload the stuff that has been weighing you down. Click here for directions.
You want therapy online. We offer online appointments, too. Wherever you are within North Carolina, we can meet with you online. Use your phone, tablet, or laptop with video and audio. You can be wherever you can chat with plenty of privacy and with no interruptions. We will provide the HIPAA compliant secure portal, of course.
You want therapy online. We offer online appointments, too. Wherever you are within North Carolina, we can meet with you online. Use your phone, tablet, or laptop with video and audio. You can be wherever you can chat with plenty of privacy and with no interruptions. We will provide the HIPAA compliant secure portal, of course.
Sometimes you can make it to the office, and other times you want to do therapy online. You can do that, too. We are happy to switch between in-person and online.
Sometimes you can make it to the office, and other times you want to do therapy online. You can do that, too. We are happy to switch between in-person and online.
You are making therapy a top priority. We want you to get the help and support you deserve!
You are making therapy a top priority. We want you to get the help and support you deserve!
Do you take my insurance?
Do you take my insurance?
We currently accept most plans from the insurance shown above on an in-network basis. We always recommend you call your insurance to verify your coverage and to determine if you have a deductible or co-pay. You can check your insurance card for the contact information. Your insurance card usually lists your co-pay as well. What is a deducitble? What is a co-pay? See the Insurance Information page for more information.
A note about Tricare
Tricare Prime users are required to obtain a referral authorization from your Primary Care Manager (PCM). The referral must specify the referral is to One Therapy and Consulting. However, Tricare may or may not authorize this referral. The referrals are usually processed by Tricare within 2-3 business days and One Therapy and Consulting will be notified electronically. Once an authorization is received, we will contact you within 2 business days, usually much sooner.
Tricare Select users do not require a referral authorization.
We currently accept Tricare as a non-network participating provider. You are encouraged to visit this link to get more information: TRICARE East Non-Network Providers (humana-military.com).
Didn't see your insurance above?
If you don't see your insurance company listed above, you can still receive services. You will be asked to pay at the time of services, and we will provide you with a receipt you can submit to your insurance company. Some insurance companies will reimburse you for part of the bill for services you received on an out-of-network basis. We encourage you to ask your insurance company about out-of-network benefits.
You may want to ask these questions when you call your insurance:
Do I have mental health insurance benefits?
When does my plan period start and end?
What is my deductible, and has it been met?
How many sessions per year does my health insurance cover?
What is the coverage amount per therapy session?
Do my insurance benefits cover telehealth sessions?
Is approval required from my primary care physician?
It's always worth calling your insurance company to get the details.
One Therapy and Consulting reserves a limited number of sessions for individuals who lack insurance and ability to pay out of pocket. Please give us a call to discuss qualifying for a sliding scale fee.
We do not accept any other Medicaid or Medicare at this time.
Can I get services without using my insurance?
Can I get services without using my insurance?
You sure can. You may have insurance or simply prefer to pay for services. You are welcome to do this. Your expenses may be tax deductible, and we are happy to provide you with a receipt after each session. Talk to you tax advisor to learn more about tax deductions.
There are several reasons why some clients choose not to use their insurance for therapy services.
Maybe you don't want to have a "diagnosis" on your medical record. The bottom line is therapists must identify a "diagnosis" and show the therapy services are "medically necessary" in order to bill your insurance company.
Maybe you need more therapy than what your insurance company will authorize. Your insurance company may authorize a certain number sessions, for example, but you need more time to continue your hard work.
Maybe you don't want to have a pre-existing condition on your medical record.
Maybe you are concerned about a diagnosis on your medical record impacting your career or career options.
These are just a few of the reasons why folks may opt out of using their health insurance coverage. If you elect not to use your insurance, you will be asked to sign a form to document your decision.
What if I do not have any insurance?
What if I do not have any insurance?
One Therapy and Consulting reserves a limited number of sessions for individuals who lack insurance and lack ability to pay out of pocket. Please give us a call at 252.288.4045 to discuss qualifying for a sliding scale fee.
As of January 1, 2022, providers are required to provide an estimate of the costs for services. The final cost of your services will depend on several factors. These factors include the level of severity of your presentation, the number of sessions required to achieve your goals, and whether or not you choose to use your insurance coverage. Please see the Good Faith Estimate page for more information.
You may not have insurance and simply prefer to pay for services. You are welcome to do this. Your expenses may be tax deductible, and we are happy to provide you with a receipt after each session. Talk to you tax advisor to learn more about tax deductions.
How much does therapy cost?
How much does therapy cost?
One Therapy and Consulting set fees to be accessible for most folks. Insurance companies typically do not pay the full fee and require the client to make a co-payment. After insurance makes their payment and you pay the co-pay (if you have a co-pay), the remaining balance is written off. Co-payments are due at the time of service. All clients are required to have a credit or debit card on file.
Initial assessment $150
Individual about an hour $125
Individual about half an hour $100
Missed appointment fee $125*
* Insurance does not cover the missed appointment fee. Sliding scale clients are responsible for this fee. If you miss an appointment or do not call to reschedule 48 hours prior to your scheduled appointment time, you will be charged this fee.
One Therapy and Consulting reserves a limited number of sessions for individuals who lack insurance and ability to pay out of pocket. Please give us a call to discuss qualifying for a sliding scale fee.
As of January 1, 2022, providers are required to provide an estimate of the costs for services. The final cost of your services will depend on several factors. These factors include the level of severity of your presentation, the number of sessions required to achieve your goals, and whether or not you choose to use your insurance coverage. Please see the Good Faith Estimate page for more information.
How soon can I be seen?
How soon can I be seen?
Initial assessments are typically available within two weeks, sometimes sooner. You will need to complete all of your intake paperwork online and within 24 hours after your first appointment request is approved. Your therapist will review the paperwork and information you provide prior to your first appointment. This will allow your first appointment to focus on what brings you in, what you want to see improve, and where you want to go from here.
Follow up sessions are scheduled to align with your schedule and needs. We work with you to schedule follow up sessions on the same day and time whenever possible to make it easier for you to schedule and attend your sessions. We know life gets complicated sometimes!
Do you have in-person sessions or telehealth sessions?
Do you have in-person sessions or telehealth sessions?
We offer both in-person and telehealth sessions. In person sessions are strongly recommended. Telehealth sessions are available but may not be covered by all insurance companies. We encourage you to check with your insurance company to verify your coverage.
Telehealth sessions are conducted using a HIPAA compliant secure platform. Your sessions are not recorded, and it is explicitly agreed that you also will not record your sessions. Your sessions are treated with the same level of attention and security as if you were in the office. It is expected that you will treat telehealth sessions in the same manner. If your provider finds that you are distracted or interrupted by people or happenings in the surroundings at your location, your session will be rescheduled. You will still be charged for the co-pay, session fee, or missed appointment fee as applicable.
What if I'm running late or I need to cancel last minute?
What if I'm running late or I need to cancel last minute?
The time reserved for your therapy session is exclusively yours. We never double-book. That said, we understand that sometimes life happens.
Running late? Give us a call to let us know you're running late. We appreciate that. We will use the remaining time reserved for you when you arrive. If we haven't heard from you that you are running late, your appointment will be marked as missed 15 minutes after your scheduled session time. If you unable to keep your session, you will be charged the missed appointment fee.
Got off work late, traffic is crazy, or can't get out of the house? If you find that you will be unable to keep your scheduled in person session, consider switching to a telehealth session. You can make the switch with a quick call to the office. It is that easy! You can join your telehealth session from anywhere within the state of North Carolina where you have a great internet connection, a phone, tablet, or computer with a camera and microphone, and of course, plenty of privacy. If you unable to keep your telehealth session, you will be charged the missed appointment fee.
Do you have early morning, evening, or weekend appointments?
Do you have early morning, evening, or weekend appointments?
Not technically. There may be circumstances where your therapist will agree to schedule an appointment outside of our usual business hours. You or your insurance may be billed for services outside of regularly scheduled business hours.
All appointments are by appointment only, Monday through Friday
First appointment 9:00am | Lunch Appointments Available | Last appointment 5:00pm
The time reserved for your therapy session is exclusively yours. You can expect your appointment to start on time.
Running late? Give us a call to let us know you're running late. We appreciate that. We will use the remaining time reserved for you when you arrive. If we haven't heard from you that you are running late, your appointment will be marked as missed 15 minutes after your scheduled session start time. If you are also not able to make a session, you will be charged the missed appointment fee.
Got off work late, traffic is crazy, or can't get out of the house? If you find that you will be unable to keep your scheduled in-person session, consider switching to a telehealth session. You can make the switch with a quick call to the office. It is that easy! You can join your telehealth session from anywhere in North Carolina where you have a great internet connection, a phone, tablet, or computer with a camera and microphone, and of course, plenty of privacy. If you are also not able to make a telehealth session, you will be charged the missed appointment fee.
What is EMDR?
What is EMDR?
EMDR stands for Eye Movement Desensitization and Reprocessing. EMDR therapy helps kids and adults of all ages who have been through a stressful or traumatic event. Some folks don’t have words to describe what they have seen or experienced. Other folks just don't want to say it out loud. EMDR is helpful in both of these cases because you don't have to talk about it if you don't want to and you can still get better -- even if you don't have the words to describe the event or experience.
Do you prescribe medications?
Do you prescribe medications?
We do not prescribe medications. If medications are needed, we may refer you to your primary care physician or another medication management provider.
What is a Good Faith Estimate?
What is a Good Faith Estimate?
The No Surprises Act was passed on December 2020, under Section 2799B-6 of the Public Health Service Act, with the aim of protecting consumers from receiving unexpected medical bills.
The Good Faith Estimate provision of the No Surprises Act federally mandates that healthcare providers must give clients, who do not have insurance or who are not using insurance, an estimate of anticipated healthcare items and services, using what is called a “Good Faith Estimate.” This took effect on January 1, 2022.
You can learn more about the Good Faith Estimate here.
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